Answers on the topics players ask about most
Withdrawals. The timing is 48-hour pending period, then usually 2–5 days depending on method, which means a payout is not instant even after your request is accepted. Plan for that if you need the money by a certain date. The minimum withdrawal depends on the payment method, so check the amount for your method before you start. Note the date and amount of each request, so you can follow up with support if a payout takes longer than the timing above. The withdrawal guide explains the steps for each request.
Payments. The payment methods are Visa / Mastercard, Interac e-Transfer, Interac Online, eCheck, American Express, MuchBetter, Apple Pay, Google Pay, Skrill, InstaDebit, iDebit and Bank transfer. The minimum deposit is C$5. Availability can depend on your bank, card provider and account, so check that your preferred method is listed before you start. Use a method that is in your own name, and do not share access to your payment accounts. Read the amount on the confirmation screen before you approve a payment, and keep the receipt. If a deposit does not show up, keep the confirmation and use the steps in the support section below. The step-by-step guide is on the deposits page.
Identity checks. Identity verification is required at Captain Cooks Casino, so have your documents ready before you start. Check that the details on your documents match the details you enter on your account. Keep the originals to hand, in case support asks for more detail. The verification guide lists what to prepare.
Licence and safety. It is worth knowing who runs Captain Cooks Casino before you deposit. The operator is Apollo Entertainment Ltd. The is Captain Cooks Casino legit page explains what the brand's status means for players in Ontario. A brand's status and its operator are separate questions, so read the legit page for both. The safety page covers account protection, payments and the tools you can use to manage your play. Read both pages before you deposit, and keep a copy of the terms you accepted.
Bonuses. The welcome offer is 100 chances to win $1 Million for $5, with wagering of 30x and a minimum deposit of C$5. It applies to Mega Money Wheel (progressive jackpot game). T&Cs apply, so read the full terms on the welcome bonus page. Decide whether the offer suits you first, and check which games it applies to before you play. The minimum deposit and wagering are the figures to compare with the amount you plan to spend, before you commit any money.
Apps and games. Captain Cooks Casino has an iPhone app, which you can read about on the iPhone app page. There is no Android app, so on an Android phone you use the mobile site in your browser. You can use the mobile site from either phone without installing anything. Live casino games are part of the range. The wider game range comes from Games Global, Pragmatic Play, Evolution, Switch Studios, Real Dealer Studios, Snowborn Games and NetEnt. The games page gives an overview of the range.
How to contact Captain Cooks Casino support
Captain Cooks Casino offers live chat and email support. Live chat hours are Live chat 24/7. Live chat suits a question you need answered during the conversation, such as a deposit that has not appeared or a withdrawal that has not reached you yet. Email suits a longer message where you want to set out the full sequence of events. When you write, say what you were doing when the problem happened, so the answer can be targeted.
Before you write, collect what support will need: the email address you use for your account, the payment method involved, the approximate date and amount of the payment and a short description of the problem. Screenshots of any error message are useful, and so is the reference from the confirmation screen if there is one. Keep your replies in the same thread, so the details stay together.
Do not send your password, full card number or security codes in a message, however the request is worded. If anyone contacts you claiming to be from Captain Cooks Casino and asks for these details, do not reply to them.
If your question is about identity documents, read the account verification page first, since it lists what to prepare before you send anything. For payment questions, the payment steps page is also useful, as it explains the deposit process from start to finish.