A Captain Cooks Casino withdrawal is a short job once your account is verified: open the cashier, choose a payout method, enter an amount within the limits and wait for the processing time. The minimum can differ by payout method, and the maximum is $4,000 per week. The steps above show the order. This guide covers what happens after you submit the request and what to do if it stalls.
Before you start, have your account login ready and one identity document from this list: Passport, Driver's licence and Provincial ID. Know which payment method you want the money to go to, because not every method accepts payouts.
What happens after you request a withdrawal
Withdrawing is not only a cashier step. Captain Cooks Casino requires identity verification, and the steps above list it before the payout request. To use real-money services in Ontario you must be 19 or over, located in Ontario and able to pass age and identity checks. That is why the document list matters: the accepted documents are Passport, Driver's licence and Provincial ID. If you have not sent yours yet, the verification guide explains how to do it.
The pending period and the payout time
The processing time for withdrawals is 48-hour pending period, then usually 2–5 days depending on method. The first part is the pending period, when your request waits before the payout is released. The second part is the time the chosen method takes to deliver the money. Because that second part depends on the method, the method you pick affects when the money arrives.
If you need the money by a certain date, request the withdrawal well before that date and allow for both parts of the processing time.
Limits
The minimum withdrawal is C$50. The maximum withdrawal is $4,000 per week. The limits table above repeats both figures, so you can check them before you submit a request.
Choosing a payout method
Withdrawals are available to Visa / Mastercard, Interac e-Transfer, Interac Online, eCheck and Bank transfer. American Express is for deposits only. For MuchBetter, Apple Pay, Google Pay, Skrill, InstaDebit and iDebit, the methods table above shows the withdrawal option for each one. Check it before you deposit with one of them, so you know how you can cash out.
Names and details must match
The name on the payment method should match the name on your Captain Cooks Casino account. Check the account holder name, the card or account details and the spelling before you submit the request, so the details on the request match your account.
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If a withdrawal does not go through
Most delays come from a small number of causes. Work through them in this order before you contact anyone.
- The request is still pending. The processing time begins with a pending period, so a payout that has not arrived after a day or two may be on schedule. Compare your request date with 48-hour pending period, then usually 2–5 days depending on method.
- The account is not verified. Withdrawals need identity checks. If you have not yet sent a document, do that first. The accepted documents are Passport, Driver's licence and Provincial ID.
- A document is rejected. Send a clear, complete and current copy of one of the accepted documents. Check that the details on it match your account. Make sure all corners are visible, nothing is cut off and the image is sharp.
- The amount is outside the limits. The minimum depends on the payout method, so check the limits table above for the method you chose. The maximum is $4,000 per week. A request below the minimum for your method cannot be made, and a request above the weekly cap will not be paid out in a single week.
- The method does not support withdrawals. Methods such as American Express are for deposits only. Use one of the methods marked for withdrawals in the table above.
Forgotten password
If you cannot log in to make the request, use the password reset on Captain Cooks Casino's own website. This site has no login form. The login guide covers access problems in more detail. Do not share your password with anyone, including support staff.
When to contact support
If the processing time has passed and the money has not arrived, contact support. Captain Cooks Casino has live chat and email, and no phone line. Support hours are: Live chat 24/7. Include your account name, the date and amount of the request, and the method you chose. Keep the confirmation message from the cashier if there is one, so you can describe the request exactly.
If you are not sure the site you are using is the real Captain Cooks Casino, read is Captain Cooks Casino legit before you send documents or contact anyone.
Keeping your account safe and under control
- Use only Captain Cooks Casino's own website or app. Enter your password only there. An iPhone app is available, and there is no Android app. Never type your login on a page you reached from a message or an unfamiliar link. Visit Captain Cooks Casino through the link on this site only if you want to go straight to the casino.
- Keep your documents ready. Hold a clear copy of one accepted document so a verification request does not hold you up. Make sure the name and address on it are current.
- Use the same name everywhere. The payout method should belong to you and match your account details.
- Request a withdrawal with the schedule in mind. Allow for the pending period and the method time, and do not plan a payment around the money arriving on a set date.
- Set a deposit limit. Deposit limits, breaks and self-exclusion are available, and BetGuard lets you opt out of all regulated online gambling sites in Ontario at once. The safer gambling page explains the tools. If gambling is causing you worry, ConnexOntario offers free support at connexontario.ca.
Before you deposit, check which methods also support withdrawals, so the method you use to add money can be used to take it out. The deposit guide lists the options.