What the licence means and how to check it
The licence number is the record to verify. Search OPIG1246857 in the public register on the AGCO website and confirm that the licence is held by Apollo Entertainment Ltd. A logo or a "licensed" label on a website is not proof, but a matching entry in the register is.
The licence matters for Ontario players because AGCO registration covers online gambling in Ontario only. Canada has no single licence for the whole country, so a licence from another jurisdiction is a different thing and does not replace the Ontario registration.
Operators registered with the AGCO must meet the market's rules. They must run identity checks before withdrawals, have games tested for fairness, offer safer gambling tools to players, handle complaints through a set process, and protect customer funds. These are obligations on the operator, so they are the standard to measure the brand against.
Players in Ontario must be 19 or over and in the province, and pass age and identity checks. For more on the licence and the company, read Is Captain Cooks Casino legit?, and for who writes this guide, see About us.
Before you deposit, write down the licence number, the operator name and the registration details shown above, and compare them with the register. If anything does not match, stop and do not deposit until you have checked it.
19+ · T&Cs apply
Pros and cons of trusting Captain Cooks Casino with your money
Pros
- Licence OPIG1246857 from AGCO, which you can look up in the public register.
- The operator is named: Apollo Entertainment Ltd.
- Support: Live chat 24/7, and email support is also available.
- An iPhone app is available.
Cons
- There is no telephone support, so contact is by live chat or email.
- No Android app is available.
- The company is registered in Malta, outside Ontario. The AGCO registration is the one that covers Ontario players.
- Identity checks must be completed before withdrawals, which adds a step before you can cash out.
How to protect yourself while you play
Deposit limits, breaks and self-exclusion are available. BetGuard lets you opt out of all regulated online gambling sites in Ontario at once.
Set a deposit limit before you start playing, so the amount is fixed before any money is at stake. Take a break when you notice you are playing for longer than you planned. Use self-exclusion if you want a longer stop than a break allows.
Keep your login details private and use a password you do not use on any other site. Do not let anyone else use your account. Check your own records of deposits and withdrawals regularly, so you know exactly what has gone in and out.
The safer gambling tools page explains how each option works. If gambling stops feeling like entertainment, the helplines printed on this page can help.